About Us About Us eQuote Services Claims Training Proposal forms Forms
Making a claim
Hints and advice
Emergency contacts
Claim form
Public liability claim form
 
 

I think I need to submit a liability claim?

If something happens that results in personal injury or damage to a third parties property then it may result in a Liability Claim.

As soon as you become aware that something has happened that may result in a Liability Claim you should provide us with notification of the event. We will keep a record of this notification in case further action is brought against you by the third party.

If you receive a demand from a third party or any other notification from a third party (or their legal representatives) concerning personal injury or property damage then you must advise us immediately. You should complete a liability claim form and submit the liability claim form to us, together with the correspondence received from the third party (or their legal representatives).

Once you submit your liability claim form and correspondence, you should immediately forward to us any further correspondence that you may receive from the third party, their legal representatives or any other party associated with the event.

Remember: You must NOT admit any liability in respect to the event.

What must I do when I make a claim?

You must make your claim as soon as possible after you suffer a loss.

You must also:

  • Take all reasonable steps to prevent any further loss from occurring.
  • Provide a report to the police if your property is lost or stolen, vandalised or maliciously damaged. We will ask you for the police report number when you submit your claim.
  • Keep the property that has been damaged as we may have to inspect it.
  • Tell us about any prosecution or inquest that may be held.

In relation to the Goods and Services Tax (GST), you must provide information where requested. It is important that you provide us with:

  • Your Australian Business Number (ABN) if applicable.
  • Notification as to whether or not you are registered for GST.
  • The amount of input tax credit you have claimed on the GST applicable on the premium.

If you do not give us all the information we ask for, it may delay the processing of your claim and could affect the amount we pay you for your claim.

What must I NOT do when I make a claim

You must not repair or replace any damaged property without our consent.

You must not pay, promise to pay, or offer payment, or admit responsibility for a claim.

Extranet Log-in
Certificate
equote
Contact
Education & you
Impress design Privacy Terms and Conditions
Copyright