At Strata
Unit Underwriters we appreciate the importance of protecting
your personal information. Our Privacy Policy complies
with the National Privacy Principles set out in the
Privacy Amendment (Private Sector) Act 2000 and explains
how your personal information will be managed when dealing
with our firm.
We collect information that is necessary for us to
provide you with insurance products and
services. This includes information necessary for us
to provide you with insurance cover, underwrite insurance
policies, and manage claims.
The types of personal information
we collect and hold will depend on the product or service
you request but may include:
- Name and contact details
- Age
- Details of previous insurance
history
- Details of your physical assets
It is your responsibility to advise
us of any changes to your personal details to ensure
we can keep our records accurate and up to date.
We may also collect information
for the purpose of sending you marketing materials including
information about our company, products and services
that we believe may be relevant to you.
Wherever possible, we will collect
information directly from you. In some circumstances
we will obtain information from your agent or from past
insurers. If we are unable to obtain the requested
information, we may not be able to process your request.
We will not track your internet activity
when you visit our website and we will only collect
your e-mail address to respond to your enquiry if you
choose to contact us via the internet.
When we are provided with personal
information about you from a third party, we rely on
the third party having made you aware that they will
or that they may, provide information about you to us.
We rely on the third party having gained your consent
prior to providing us with information about you.
Your visit to our website is anonymous.
As most websites do, we track usage patterns on an anonymous
and aggregate basis. Your identity cannot reasonably
be ascertained from this information. If you visit the
website to download a form, such as a claim form, and
then fax or e-mail it to us, we will only record the
information you give us, including your e-mail address.
Therefore, your use of the facilities and information
available on the website will determine the type and
amount of personal information we collect about you.
We will use the information we collect
to provide you with the insurance product or service
you request, marketing materials, or information about
our company, products or services.
We may disclose your information
to other insurance providers, other parties as required
by law, or to third party service providers such as
investigators, surveyors and assessors.
We will take all reasonable steps
to protect the information we hold about you from unauthorised
access, use and disclosure. We will destroy your information
when it is no longer needed.
Notwithstanding anything else in
this statement, you may, at any time, advise us that
you do not wish to receive any direct marketing communication.
You may do this by phoning our Privacy Officer on 1300
668 066. The opt out request will apply to all direct
marketing material normally sent to you, except StrataUpdate,
our quarterly newsletter, which will contain notices
of changes in products or services, which are required
by law.
If you wish to access the information
we hold about you, contact our client services team
on 1300 668 066 or visit one of our branches. Where
possible, your request will be dealt with immediately
although you may need to complete an access request
form for more complex requests. Whenever you are dealing
with us, you should provide your policy number as the
first source of identification. If the information we
hold about you is not accurate or complete, please advise
us so we can amend it.
If you have any concerns about how
we handle your personal information or wish to lodge
a formal complaint about a breach of your privacy, please
contact our Privacy Officer on 1300 668 066.
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